Frequently Asked Questions

This platform (powered by Infaque) helps nonprofits raise funds online. You can:

Each nonprofit has its own branded site, forms, and settings. What you see depends on how that organization configured their account.

Your gift goes to the nonprofit whose page or form you used. Payment is processed through their connected providers (such as Stripe or PayPal). Tips or “cover processing fee” amounts follow that organization’s fee settings if you opt in.

Often their donate button, QR code, or embed opens this platform’s donation form. The look may differ, but the gift is still for that organization. Check for their logo, name, and support email on the form.

No, not usually. Most forms let you give as a guest with name, email, and payment details.

An account is useful if you want to:

After buying event tickets as a guest, you may be invited to finish sign-in with an email link so you can access tickets later.

On the login page you typically have three options (availability can vary):

The page title usually looks like: “Access your {Organization Name} account.”

You can usually switch between both methods on the login screens.

On the email/password login screen, click Forgot password?. Enter your email and follow the link to set a new password. If you only used magic links or Google, you may not have a password — use those methods instead, or set one via the reset flow if offered.

Sign in → Settings. Update your donor profile details. For name or address on tax receipts, use the link on the Tax Receipts page.

Open the donor sidebar/menu and choose Logout. On shared devices, always log out when finished.

Yes — and you should. One email keeps contributions, receipts, tickets, and subscriptions under the same account. If you donated with a different email, sign in with that email or ask the organization to merge your records.

Depending on the site you may see:

Use links from emails, social posts, QR codes, or their website’s donate button.

Exact names (“Cause,” “Project,” “Campaign”) may be customized by the organization.

Yes. QR codes and embeds open the same donation experience (sometimes without the site header). Complete the steps as usual. UTM tracking in the URL helps the organization know which channel brought you — it doesn’t change your payment.

Yes. Forms work on mobile and desktop. Apple Pay / Google Pay may appear on supported devices when the organization uses Stripe wallets.

Typical steps:

Some forms use a shorter Donation → Payment flow.

Depends on the form. Common fields:

Required fields are marked; you can’t proceed until they’re filled.

Organizations set suggested amounts (sometimes with impact statements). You can usually enter a custom amount. There is often a minimum donation (exact amount set by the organization). If you’re under the minimum, you’ll see a warning.

Payment processors charge fees. Many forms show an optional checkbox like: “I will cover processing fee of {amount}.” If you check it, that amount is added so more of your gift can reach the nonprofit. This is optional unless the organization configures otherwise. On recurring gifts it may appear as Platform Charges.

Some forms invite you to give monthly instead of once. You’ll see buttons like Donate monthly and Keep One-Time. Choosing monthly starts a recurring subscription.

If multi-currency is enabled, you can select another currency. The system converts using current rates into the organization’s base currency. The amount you authorize is based on that conversion at donation time.

Depends on the organization. You may see:

If a method doesn’t appear, that organization hasn’t enabled it.

Yes. Card and wallet payments are handled by established processors (e.g. Stripe, PayPal). Never send full card numbers by email to staff.

Yes in most cases:

Email may take up to 30 minutes — check spam/junk if you don’t see it. You can often request a tax receipt on the confirmation screen and update receipt details after giving.

Depending on settings, you may:

My payment failed. What should I do?

No. You’re charged only after a successful payment. The organization may send an abandoned donation reminder — that is not a charge.

On pledge forms there is often a Pledge anonymously option (name hidden on public pages and live screens). For standard donations, public recognition depends on the organization. Your identity is still stored for processing, receipts, and records. Contact them if you need public recognition withheld.

Yes, when the tribute section is enabled. Choose Honor of or Memory of, enter a name, and optionally send a notifying email with a personal message.

Yes, when the business option is shown. Enter the business name so records and receipts can reflect the organization.

When you choose Monthly (or convert from one-time):

Sign in → Contributions → Contribution Settings. If active, you’ll see the subscribed fundraiser(s) and payment summary.

In Contribution Settings, use Edit (when available) to adjust amount/tip, then save. You should receive an update email. If Edit isn’t available, contact the organization.

Past billing history remains available for your records.

Daily giving (when enabled) lets you schedule gifts that run every day between a start and end date (and optionally a specific time). On the form you may see Donate daily, start/end dates, and a scheduled contribution summary.

Sign in → Contributions → Contribution Settings → Cancel Daily Giving Subscription. Confirm the dialog. Success message: “Your daily giving subscription has been cancelled successfully.”

Yes — organizations can send daily subscription and cancel daily subscription emails when those events occur.

Only if:

Rules differ by country. When unsure, contact the organization.

Sign in → Tax Receipts. You’ll see name, total amount, eligible amount, contribution date, and address. Types may include Donation Contribution and Event Contribution. Use Download when ready, or Create Tax Receipt when allowed for eligible gifts.

Receipts follow the organization’s fiscal year settings (helper text often references January 1–December 31, but the org can configure a different range). Follow what’s shown on your receipts page and PDF.

On Tax Receipts, use the prompt to update your name or address, then regenerate/download. If a receipt was already issued incorrectly, contact the organization for an updated receipt.

Common reasons:

Yes. Admins can issue bulk contribution receipts for eligible donors. Ask the organization if they provide annual or bulk receipts.

After sign-in, the Dashboard typically summarizes giving by cause/project, shows event tickets, and lists recent activity.

Go to Contributions. You can often filter by:

You may select contributions and use Edit Receipt or Download Receipt when available.

You’ll see an empty-state message. Use Donate / the organization’s donate link to make your first gift.

Open Events, choose an event (upcoming/completed, online/onsite filters may apply), read the event page, then start ticket purchase.

You may request a detailed receipt, enter business details, update your guest list, and leave feedback. Keep your confirmation email for entry. Organizers can verify tickets at the door.

Sign in → Dashboard (tickets card) and/or ticket confirmation. Also check your event ticket confirmation email.

Refund policies are set by the organizing nonprofit. Contact them with your order email, event name, and purchase date.

You won’t be charged. The organization may send an abandoned event reminder email.

A pledge is a promise to donate (amount + date), often used during campaigns or live fundraising. You submit now; the organization may remind you later to complete payment.

Open the pledge form link. Typically enter:

You’ll see a thank-you confirming the amount and date, and that they’ll remind you to complete your donation. Status stays pending until paid or refused.

Yes — organizations can send pledge reminder emails. Complete payment using the link or instructions they provide.

A public page used during galas, telethons, or streamed events to show progress in real time — goal, totals, optional leaderboard, recent activity, and QR code. You may tap Donate or Pledge (pledge only if the organizer linked a pledge group).

If you donate or pledge with your name visible, you may appear on public/live displays. Use anonymous pledge options when available, or ask the organizer about recognition preferences.

Examples:

Use the organization’s newsletter page: enter email (and sometimes name) → Subscribe. You can also opt in on donation forms via “I agree to receive updates and communications.”

Click Unsubscribe in the email. You’ll still receive transaction and support emails about your account. You can manage preferences further from account settings when signed in.

To process donations and tickets, issue confirmations/receipts, prevent fraud, and (if you opt in) send updates. Read the organization’s Privacy Policy and Terms.

Use the floating Report an issue button (may be hidden on embedded forms). Enter your email and description. You can also email the organization’s support address.

Contact the organization immediately with timestamps and amounts. Check whether one charge is a tip/fee vs the gift, or a monthly charge plus a one-time gift.

Donors generally cannot reassign past gifts themselves. Ask the organization — admins can update details in some cases.

Try another browser, disable aggressive ad blockers for the payment domain, allow cookies, and update the browser. On mobile, try the default browser. Report the issue with device/browser details if it continues.